Summary

The Policy Administration Representative collects, organizes and documents information in automated systems and provides assistance to the underwriting team with customer service, reporting, claims, renewals, policy issuance and audits.

Duties and Responsibilities:

• Process new business, renewals, endorsements and cancellations including requests to bind coverage and requesting supporting documents from retail agent.
• Issue insurance policies and endorsements by gathering appropriate information and electronic forms and assembling them in the appropriate format for distribution to customers.
• Review policies, endorsements, and other account activity for accuracy.
• Record and attach policies, endorsements and appropriate correspondence in automated systems to ensure a thoroughly documented file.
• Distribute policies and endorsements to appropriate representatives and customers.
• Prepare new and renewal account information and document automated systems in order for the Underwriter to make a sound underwriting decision
• Processes affidavit filings as required and directed
• Achieve and maintain proficiency with on-line systems.
• Ensure software is property configured to represent the policy.
• Understand and adhere to state tax requirements (including surplus lines tax) and assist where needed to ensure compliance.
• Assist with file audits and claims as needed.
• Maintain a good working knowledge of the insurance industry through continuing education and self-study.
• Provide high level of customer service and maintain workflow within company standards.
• Update OSC policy management system with new and renewal policies including coverages, rates and deductibles (create filings, rate charts, etc.)
• Setup new accounts in the OSC and RiskSecure systems
• Other duties and projects as assigned

Qualifications

• Associate degree and two years of experience in a related field, or equivalent combination of education and experience. Bachelor’s degree and Property Casualty license are strongly preferred.
• Attention to Detail
• Reliability/Dependability
• Effective Communication

If you are a stickler for accuracy and attention to detail, please send your resume to Human Resources.

EOE / Qualified veterans and minorities are encouraged to apply