Quality Control Specialist

Website OSC

This position will be remote, but may require some time in the Kennesaw, GA office

About OSC

OSC is a leading provider of compliance-driven tracking technology and insurance products and services for lenders, mortgage servicers and property investors. Coupled with advanced call centers, document processing and programming capabilities—and rigorous security and governance practices—OSC delivers fully integrated property insurance programs to some of the largest lenders and clients in the country. As a part of Steamboat Insurance Group, we offer truly competitive lender-placed and related risk management solutions from a variety of top-rated, international insurance carriers who specialize in this industry.

Summary

The Quality Control Specialist is responsible for ensuring department standards for quality are maintained by verifying the accuracy of data in the on-line tracking system, maintaining the integrity of account information and ensuring that internal and external customers receive appropriate and accurate information from OSC.

Duties and Responsibilities

  • Ensure files are complete, accurate and consistent with data entry procedures by reviewing, validating and testing information entered into OSC databases to verify accuracy or identify and report errors, including following up with colleagues to ensure appropriate corrections are made;
  • Generate quality reports for distribution to departments and managers, including compiling monthly quality reports, providing error trends and identifying key areas of needed improvement;
  • Identify and report unclear/non-existent processing procedures and assist in resolution;
  • Analyze error disputes and make adjustments where applicable after reviewing processing instructions;
  • Assist manager in the establishment of department objectives and strategies of achievement;
  • Research and follow up on internal processing issues, escalating issues to supervisor as needed;
  • Conduct regulatory monitoring assessment through targeted reviews of operational processing timelines to assess compliance with various regulatory requirements;
  • Maintain appropriate, professional working relationships with clients and other employees; and
  • Other related projects as assigned.

Qualifications

  • Associate degree in business, finance, insurance or other related field
  • At least two years of data entry and/or quality review experience in a banking, finance or insurance environment
  • Familiarity with MS office and Workflow

If you are a self-motivated, results-oriented administrative professional who thrives in a fast-paced environment, please send your cover letter and resume to our Human Resources department.

EOE – qualified veterans and minorities are encouraged to apply

Why choose us?

  • Competitive Base Salary
  • 17 PTO days each year and 9 company holidays plus 2 floating holidays
  • Casual Dress Code
  • Development Opportunities
  • Tuition Assistance
  • Company 401(k) match

Please be aware of job scams. Steamboat Group will not make offers without interviewing candidates and we will not ask for personal information until an offer is made.

https://www.indeed.com/career-advice/finding-a-job/how-to-know-if-a-job-is-a-scam

To apply for this job email your details to mmccullough@steamboatis.com

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