If you are within 50 miles of Kennesaw, you will be required to go into the office 2 days a week

Summary

The Implementation Consultant is responsible for overseeing and orchestrating the implementation to products and services for new clients and changes initiatives for existing clients.

Duties and Responsibilities

· Facilitate effective communication (including meetings) with internal departments and external clients to track deliverables, document progress and drive completion of projects.

· Fully understand each client’s needs and the services to be provided.

· Fully understand the products and master policies to be implemented and ensure correct and appropriate setup within agreed-upon schedule.

· Manage client processing configurations in system setup.

· Validate system setup parameters and changes made by other Consultants.

· Work with IS department to analyze data and validate work items including data extracts, forms, lender specific requirements, data conversion, etc.

· Assess project risks and develop recommendations and strategy to mitigate risks.

· Establish reasonable deadlines for setup changes in conjunction with other stakeholders and ensure that deadlines are met.

· Oversee the completion of documentation: user manuals, departmental procedures, project specifications, etc.

· Document functional requirements using OSC’s standard templates and procedures to complete Customer Service Requests (CSRs) and update the Kanban board as necessary.

· Clearly communicate requirements, status and information with the clients and stakeholders during the completion of CSRs. Attend internal Professional Services status meetings and other company meetings as necessary.

· Keep abreast of all new services offered in order to keep the clients up-to-date

· Maintain appropriate, professional working relationships with clients and other employees

· Provide support during the sales process, including presentations and process overview

· Identify and coordinate system/program/process enhancements to best serve the client’s needs

· Other duties and projects as assigned

Qualifications

• Bachelor’s degree in business with project management focus and one year of project management experience.
• A basic understanding of databases, data files and MS windows computing is needed. This is an entry-level position where work is assigned as needed.
• A moderate amount of guidance and mentoring are expected in order to develop knowledge and skills.
• Initiative and critical thinking are key competencies.

Why choose us?

• Competitive Base Salary
• Discretionary Time Off
• Casual Dress Code
• Development Opportunities
• Tuition Assistance
• Company 401(k) match

EOE – qualified veterans and minorities are encouraged to apply

Please be aware of job scams. Steamboat Group will not make offers without interviewing candidates and we will not ask for personal information until an offer is made.