Summary

The Loss Draft Associate monitors the claim and repair process for losses suffered by borrowers and accurately documents all activity pertaining to the claim; provides timely processing of claim funds and works with borrowers and various third-party vendors to ensure property is returned to original condition.

Duties and Responsibilities

· Answer inbound phone calls from borrowers regarding an existing or new Loss Draft case.

· Collect and evaluate required documentation in order to monitor repairs of damaged homes and/or property.

· Order property inspections to ensure repairs are being completed correctly and timely.

· Accurately document all activity throughout the process in a working file, department spreadsheet and servicing database.

· Maintain contact with the borrower throughout the repairs to ensure inspections are ordered in a timely manner.

· Demonstrate patience, empathy and professionalism when interacting with borrowers and third-party vendors via phone, email or letters.

· Perform all tasks in compliance with applicable regulatory standards, guidelines, and rules established by the company, investors, state and federal regulatory authorities, and local ordinances.

· Respond to consumer calls, written correspondence, and emails in accordance with investor guidelines.

· Share information and make recommendations to improve overall department performance and service levels, customer service initiatives, etc.

· Provide accurate and complete information to resolve issues and follow up on any outstanding issues or commitments promptly and when promised.

· Communicate effectively with individuals/teams to ensure high quality and timely response and resolution to customers’ requests.

· Stay current on changes in industry regulations.

· Maintain appropriate, professional working relationships with clients and other employees.

· Consistently meet established productivity, schedule adherence, and quality standards

· Other related duties as assigned.

Qualifications / Experience

High school diploma or GED is required along with one year of mortgage lending and/or insurance experience, or equivalent combination of education and experience; basic math / accounting skills are required; this position may require considerable training to become proficient.

Why choose us?

• Competitive Base Salary
• 17 PTO days each year and 9 company holidays plus 2 floating holidays
• Casual Dress Code
• Development Opportunities
• Tuition Assistance
• Company 401(k) match

If you are a self-motivated, results-oriented administrative professional who thrives in a fast-paced environment, please send your cover letter and resume to our Human Resources department.

EOE – qualified veterans and minorities are encouraged to apply