This is an in-person position at our Kennesaw, GA office.

Job Summary

This position is responsible for maintaining and monitoring end-user workstation functionality including software installation, end-user support and training tasks to ensure end-user workstations and network performance meet company and user requirements.

Responsibilities

• Monitor, respond to and update/close work orders and tickets assigned from the help desk
• Provide support to staff on all company-supported applications
• Troubleshoot computer problems, determine source and advise on appropriate action.
• Administer end-user workstations and supports end-user activities
• Investigate user problems, identify the source, determines possible solutions, test and implement solutions
• Install, configure and maintain personal computers, networks, workstations, file servers, network cabling, VOIP telephone system and other related equipment, devices and systems
• Add/upgrade and configure disk drives, printers and related equipment
• Perform and/or oversee software and application installation and upgrades
• Maintain site licenses for department/organization
• Plan and implement network security, including maintaining firewalls, configuring VPN, managing host security, file permissions, file system integrity, and adding and deleting users
• Troubleshoot networks, systems and applications to identify and correct malfunctions and other operational difficulties
• Develop and conduct various training and instruction for system users on operating systems and other applications
• Assists with setting up new offices and office moves as needed
• Assist users in maximizing use of networks and systems
• Other duties as assigned

Qualifications and Competencies

• High school diploma
• At least one year of help desk experience in a similar setting
• Strong customer service skills
• Proven ability to work effectively in a team environment
• Strong verbal and written communication skills
• Excellent computer skills and ability to use technology effectively and efficiently, including MS Office skills (Word, Excel, Outlook).
• If you are a self-motivated, results-oriented administrative professional who thrives in a fast-paced environment, please send your cover letter and resume to our Human Resources department.

Why choose us?

• Competitive Base Salary
• 17 PTO days each year and 9 company holidays plus 2 floating holidays
• Casual Dress Code
• Development Opportunities
• Tuition Assistance
• Company 401(k) match

EOE – qualified veterans and minorities are encouraged to apply